Frequently Asked Questions
Everything you need to know about your next favorite pair of shades.
How long will it take for my order to ship?
All orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, while express options are available at checkout for faster delivery.
What is your return policy for sunglasses?
We offer a 30-day return window for all unworn eyewear in its original packaging. Please ensure the protective seals and tags are still attached to qualify for a full refund.
Do Otra Eyewear lenses provide UV protection?
Yes, all our sunglasses feature high-quality lenses that offer 100% UVA and UVB protection to keep your eyes safe while looking stylish.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How should I care for my new eyewear?
To keep your frames in top condition, always store them in the provided microfiber pouch. Clean the lenses using a lens-safe cloth and avoid harsh chemicals or high heat.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.